Getting help from IT
For citizen developers
Your agent handles most of what your app needs. A few situations are IT’s territory — adding a new data source, approving access to one, or stopping an app that’s misbehaving. This page covers when to ask and how.
When to ask IT
The most common reasons:
- Your agent needs a new integration. If the agent says it needs access to something the organization hasn’t connected to Greenlight yet — a new SaaS tool, a new internal API — IT has to register it first.
- An integration was denied. If your agent asked for permission to use Snowflake or Slack and IT said no, you might need to make the case for it. There’s usually a good reason for a denial.
- The policy check keeps failing. If your agent has tried and tried and the policy check still doesn’t pass, the policy might be wrong, the agent might be confused, or there might be a genuinely unsafe pattern in what you’re asking for. IT can help untangle which.
- Something is suddenly off. Your app was working yesterday, and today the URL returns “this app is not available.” IT may have suspended it for a reason. Ask.
How to ask
The dashboard has a Get help button at the bottom right of every page. It opens a short form that captures the app you’re on, the page you’re on, and a message field. Type the question; submit. The right IT person sees it with the context already attached.
If your organization has a Slack channel or a ticketing tool for this, that works too. Either way, the most useful thing you can include is the app’s URL or name and what you were trying to do.
What you don’t need to do
You don’t need to:
- Read logs.
- Look at the policy bundle.
- Figure out which integration credential failed.
- Open the cluster.
IT will figure all of that out. Your job is to describe what you were trying to do and what you saw.